Vehicle Services Department, Plano, TX

I received the following notice about my car that I purchased four years ago with a ten year warranty.  I called my dealer and was told that the notice is a scam and that my car is still covered for another six years. Many people are not reading the fine print in the notice and are purchasing a repair warranty with this company that will not likely be honored when car repairs are made.


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  1. #1 by Bill niewinski on December 14, 2013 - 2:21 pm

    I too have been hounded by this company, I told them that it was too expensive, but they came
    back with different discounts, About four different offers Started off with $699.00 a year to $295.00 down and 18 installment at $172.00 a month. That’s $3,0989.6 they would get in 18 months, what a rip” Off”

    • #2 by Robert on October 10, 2015 - 11:23 am

      That is 18 months for five years of coverage. You pay it off five years of coverage in eighteen months at 172.00. i have one and i’m paying for 24 months at 122.00 for five years of coverage…. if you take 3098.96 and divide it by 5 years or 60 months it breaks down to 51.63 a month. So its all about what you can afford. Its just depending on how much you value your vehicle i paid 32,037 for my Maxima so there is no doubt its worth 51.63 a month to me that’s half of what i pay for cable lol. Its also New car coverage which is the best level of coverage i have had my fuel pump and o2 sensor changed and they covered it completely. There is MANY companies who do extended coverage and MANY different levels of coverage that protect different items at different prices. Just like car insurance although some may be better then others it is not a SCAM.

      • #3 by Philip on February 8, 2016 - 3:16 pm

        This, my friends, is what we call a shill. Don’t believe anything he wrote. He’s being paid to say these things.

  2. #4 by Diane Gargano on January 7, 2014 - 4:36 pm

    The same thing happened to me … I recieved the green letter in the mail .. called them and they told me it would costs me 3900.00 until 2017 …I called my car dealer and they told me it’s legit but they will not pay for car damages or anything .. they just want your money … I called them back and told them that it was a scam from my car dealer .. they wanted to call them …I also told them not to send me anymore of this bull$hit!!! …I got on google and looked at all the complaints …and first of all I would never ever get an extended warrenty from out of state .. maybe if my car dealer offered it .. I would … Please don’t fall for this scam ….

    • #5 by Phillippe on February 28, 2014 - 6:30 pm

      Diane . you were quoted 3900 to protect a Cadillac not till 2017. but till 2019 maybe if you think its a rip off to cover your 45 thousand dollar car for less than what you paid in sales tax on it. you should talk to bill and trade him for his kia Rhondo.

    • #6 by Phillippe on February 28, 2014 - 6:38 pm

      Bill you were quoted $2500 for a policy that was going to cover your kia Rhondo for an additional 60 months and an additional 100k miles…. $2500 to cover a car that’s known for having problems for the next 5 years… im a little perplexed as to why you think someone is having a go at taking advantage of you by offering to protect your car, which happens to be one of the most common cars you’ll find in any kia dealers repair shop.

      • #7 by Bill on March 27, 2015 - 2:07 pm

        Phillippe, It sounds as if you are working for these sleez bags
        you haven’t a clue. My kia has never been in the shop it is the best car i ever bought. You need to be set straight!!!

      • #8 by Philip on February 8, 2016 - 3:18 pm

        Lol how do you know what he was quoted? Definitely working for them.

  3. #9 by Fred Savage on February 17, 2014 - 10:28 pm

    I got the letter also, if its a scam how come they are still doing this, they should be shut down or arrested, Why isn’t the Better Business Bureau, doing anything about this bogus company? I think they should advertise this on the News, that Older people watch, and they will realize this is a scam.

    • #10 by Natasha on February 20, 2014 - 5:25 pm

      I agree that someone should stop this company from deceiving people. I don’t think the Better Business Bureau is concerned with stopping companies such as this one, only in reporting complaints.

  4. #11 by Pat Scales on February 20, 2014 - 9:43 am

    I am SO glad I read this before I did anything! I received a green letter, but looking at the vehicle information closely, they were “offering” me coverage on a car I’ve NEVER owned!!! One less piece of trash mail for me to deal with.

    • #12 by Natasha on February 20, 2014 - 5:23 pm

      I read everything very carefully due to my natural skepticism concerning offers I receive in the mail. I’m glad the post was helpful for you.

  5. #13 by Phillippe on March 3, 2014 - 12:41 pm

    glad the moderator on this site does not allow truthful comments to be made about the claims of “scams” just so you all are aware , i as a Representative of the company you are calming is a scam wrote out a long and informative comment on this.. and it was deleted…. guess people dont like the truth to be told on here

    • #14 by ap on August 14, 2014 - 6:29 pm

      Because, Phillippe-this company is a scam and been proven as such by the courts and others. When folks did try to ‘file a claim’- Whoops- ‘that’s not covered’, ‘Oh, that type of problem isn’t covered either. All this company does is pad the pocket of the employees-such as yourself.

  6. #15 by Brenda on March 3, 2014 - 2:37 pm

    Always do your homework before purchasing anything. Firm believer! (-:

  7. #16 by Drew on March 12, 2014 - 4:12 pm

    As a former employee to this company I feel its my duty to give some information and answer any questions about this company so that anybody who runs across this website while doing their research before calling this company has the honest inside truth about the company

    Are they a scam? they answer to that question is no. they are not. they do provide a relatively good service…. but this comes only to anyone who is willing to negotiate with them and knows exactly what they should be expecting from a extended warranty company.

    are they Honest? well honestly yes, they actually are licensed by the state and all of there employees are also licensed by the state with insurance producers licenses . and in order to keep them they have to be truthful in business as required by the state. but they live in the “grey area” to where they teach there employees to say things that sound one way but on paper mean another.

    there marketing tactics are shady at best. they send out these letters that except in very very small print at the bottom don’t even say the company’s name anywhere on the letter. the company’s name is Auto Assure. not “vehicle services dept. ” that is a tactic they use to generate their calls. to make the letter seems more “official” see the eagle that looks very similar to the seal of the united states, also a tactic to generate phone calls.

    Auto assure if you do your research has a D- rating with the BBB. now some of these complaints on the BBB are from consumer who don’t realize that Auto assure is just a broker and set people up with extended service contracts through third party administrators. and that auto assure themselves do not carry the policy, but are simply brokers. but when a claim gets denied they file against auto assure and not the actual policy holder. the rest of the complaints on the bbb are against them and there marketing/ sales tactics.

    if you do wish to seek doing business with them keep in mind this company is probably the highest priced company in the industry. and they openly admit that in there sales meetings .. on average the policy’s do hover around $3500 to $4000 for a common car $5500 to $6000 for your higher end cars… bmw Mercedes etc.
    this most the time includes the $600 the company directs to sales represenitive to mark up the policy. and that is on top of the $2800 the company already has the policy marked up. yes that’s right on average a 5 year 100k mile policy cost this company $800 to sell you. but you pay $3500 for it. now don’t get me wrong there is nothing wrong with making a profit. but so you are aware. there top sales reps do make roughly 10k to 15k a MONTH working there.

    Auto assure prides themselves on the fact that they are “gold certified with the VPA” (vehicle protection association) and directs there employees to explain to any customers who bring up there horrible rating with the BBB that in the industry of VSC’s (vehicle service contracts) that a good rating with the BBB means nothing compared to a Gold cert. with the VPA. that the VPA was set up by the attorney generals from every state across the union to regulate fair and honest practices in the industry of VSC’S and how they are only one of 15 company’s nation wide that are accredited by the gold seal of the VPA. this is a bold face lie. the VPA which by the way nobody has ever heard of unless you work for autoassure or one of the other 14 companies certified, is simply a privately owned company. yes a PRIVATELY OWNED COMPANY that has absolutely nothing what so ever to do with the attorney generals in any state what so ever. they vpa is just a company tthat has been set up to force the smaller companies that sell VSC’s out of business.
    so if you do call them. and they try to explain to you all about there rating with the VPA, just keep in mind they PAID for there gold medal. they did not earn it

    They pride them selves on what they call the one call close.. basicly they teach there employees to use very high pressure sales tactics to get you to purchase a policy on the first phone call they tell you they cannot offer you coverage past the phone call. that if you want it you need to set it up now or forever be denied the option of protecting you car. this is false. this is just there way of getting your money now. so you don’t have the chance to look elsewhere and see that you are over paying.

    the company buys bottom of the barrel leads that they market to. meaning if you receive a letter from this company they paid a very small percent of a penny for your, and 15k other peoples information. because of this you may not have the car. you may not have ownd it for 3 or 4 years.. the letter may be sent to a deceased relative on a car you own. they do whatever they can to send you these letter to get you to call in so they can attempt to “flip” you into purchasing a policy. most of the time this is done by offering you a factious discount or credit towards the purchase of a policy… this doesn’t exist.

    also keep in mind that if you do decide to call in to simply let them know that you do not want there services, don’t own the car, already have coverage, etc. and ask for them to remove you from there mailing list… 9 times out of 10 they wont. and you will continue to receive ” Final notices” 3 and 4 times a week.

    now that I come to think about it.. just avoid this company. there are plenty of other honest, cheaper companies to get the same thing through.. quit paying Brandon Schrader’s GTR payment.

    im not going to get into how they treat you as an employee, this isn’t the site for this. but I will tell you that if you do run across this while considering a job there…don’t take it. there promises of a large income are false they pay heavily on your closing % and if you are pacing to have good month with them. they put you into a different call que where the callers are just requesting to be removed from the mailing list, and this drops your closing % to a level that they don’t have to pay you any commission and then pay there “top reps” on the deals YOU’VE’ sold to make it seem like it is so possible to make money there…. further research shows that there “top producers” are related to the owners and are also spoon feed deals from employees who have left when they seen this company’s un fair practices in business. YOU CANNONT MAKE MONEY HERE REGARDLESS OF WHAT THEY PROMISE YOU.

    sorry for the long post… here is a potato.

    • #17 by joe teague on June 28, 2014 - 7:37 pm

      uh, drew, i thought you weren’t going to get into what it is like to work for such a company. Feel better now? Hope you can find the place to vent.

  8. #18 by Todd on March 13, 2014 - 2:46 pm

    I received one today on a vehicle my dad used to own. He passed away in May of 2013. We had the same address, but my mom traded it in to get a new car. I nearly laughed out of my chair when I saw it.

  9. #19 by Ashley on March 17, 2014 - 2:09 pm

    I started getting letters from this company AS SOON as I got my car last summer. Funny thing is, they say right on the letter that ‘No other notices will be sent. This will be our only attempt to contact you about your factory warranty which may have expired or will be expiring.’ First of all, my car is from a USED car dealership, and we didn’t get a warranty with it. Second of all, this is the 3rd letter I have gotten from them. I have also gotten at least 3 post cards and one phone call about it.

  10. #20 by Michael on April 14, 2014 - 11:31 am

    I just got off the phone with this company. They gave me the discounted offer of $295 downpayment and 171 per month for 18 months. When I said I needed more time to decide they said “that’s great, just give us a credit card number in order to make a reservation”. I hesitated, and as they were jabbering on about how the offer would expire, how the conversation was being recorded, etc.. I googled the company name and found this. THANK GOD I did not give them my credit card number!
    What a scam.

    • #21 by Natasha on April 14, 2014 - 5:12 pm

      That doesn’t seem much of a discount. It is good that you didn’t give your credit card information. It might have taken some time to have the service cancelled.

  11. #22 by Donnie G. Robertson on May 8, 2014 - 2:13 pm

    Severn letters ….. seven phone calls ….. my choice to waste my time. they may be a legit company but their tactics stink. My truck is 5 1/2 years old and they told me “…NOW is when the problems begin.” When i said, “I only have 15,730 miles on it”, the young lady said, “Oh my! You REALLY need a warranty! NOT DRIVINg is BAD on new vehicles!” ………….. OK ….. bye-bye.

    No more calls………… :) Donnie wasted enough time.

  12. #23 by cINDY dEwITT on May 28, 2014 - 5:40 pm

    if enough people contact the better business bureau perhaps their rating will go from D- to F. The BBB does follow up on complaints and that’s how these companies get bad ratings that alert others to not do business with them. Go the BBB website and report what happened to you with this company.You can file a report out ot state. THEY NEED TO KNOW THESE ARE SCAM ARTISTS.

  13. #24 by Scam detector on August 20, 2014 - 2:02 pm


  14. #25 by becko valderrma on August 20, 2014 - 2:33 pm

    thanks guys for your comments, I get the advice, thanks

  15. #26 by M J Francisco on August 29, 2014 - 5:48 pm

    Which agency is giving Vehicle Services Department, Plano, TX, our vehicle information (year, make and model). Doesn’t this go beyond a third party’s need to know and give them more information to use in identity theft attempts? When registering a vehicle, there is a fine line between your expected right to privacy and someone else’ misuse of public information.

  16. #27 by tee jaay on September 3, 2014 - 9:15 pm wife almost bit on this one till I read the fine print at the bottom of the letter……you guys working for this company should ashamed of yourselves…..

  17. #28 by Eugene on October 6, 2014 - 4:25 pm

    Thank you, guys, for your comments. Now, I know what to do with this green paper.

  18. #29 by Corrie on October 15, 2014 - 7:00 pm

    I just received a letter from this bogus company in the mail today. I immediately knew it was a scam because my warranty is covered for up to 100,000 miles and my car only has over 30,000. Glad I did some research too. And to comment on these ‘so-called’ employees of this company leaving comments here, how can you endorse and validate what your ‘company’ represents? It’s clear from others experience that you’re overcharging people for services that aren’t even valid.

  19. #30 by susan on October 22, 2014 - 4:08 pm

    We got the notice and we haven’t owned the car for 2 or 3 years. Oh yea and we are going to be revoked after 5 days/ and no other notices will be sent. Yippee maybe this time it’s going to be true. wow and on a vehicle we don’t own.

  20. #31 by Barrett on October 25, 2014 - 4:29 pm

    marketing ploy, scam, whatever – laid out like some official “scare” tactic wanting you to spend more money. tired of them.

  21. #32 by Bill on November 13, 2014 - 7:43 pm

    I have received many calls and letters for cars that I have and ones I no longer have. My concern is how a company in Texas has a clue what cars I may or may not have. Hmmm

  22. #33 by Dana on December 12, 2014 - 6:08 pm

    Maybe it’s a total scam and maybe it’s not. Maybe they do provide an extended warrantee, and maybe they don’t; I have not investigated in depth. That said, in my opinion the “notice” itself seems deceptive. The first warning sign is that the company is unnamed. That in and of itself should lead to a quick trip to the recycling bin. Secondly, the “notice” appears to indicate that I have an ongoing business relationship with Whoever-They-Are, by offering to allow me to have an existing ” …service contract updated.” Of course I I do not, and never have had a service contract with them.

    I don’t know if any of the above constitute actual fraud but is sure seems sleazy to me.

  23. #34 by Hadit on January 3, 2015 - 1:05 pm

    I received the same shady green letter. For me, the information about my car seemed to have been shared by the tire discounts place in Richardson where i went for the annual vehicle inspection. All the “urgent reply” letters and other shady tactics started flowing in after that.. someone should complain about the privacy intrusion these guys are capable of. Trying to rip off naive customers. I hope no one falls for this scam

  24. #35 by MC on January 20, 2015 - 12:40 pm

    It’s an offer from AutoAssure. This is an advertisement to obtain coverage. The fine print says you can opt out of the mailing. You put your code # that’s on the top right of the notice and your address. Once completed it confirms “Thank you for your submission. You will be opted out of all future mailings.” Good luck.

    • #36 by csabanova on February 6, 2015 - 2:52 pm

      Probably even the is a scam too, because it seem like to me that whatever you put in there, for example to the code I put: “this is not the code” and I submitted it, you are going to get the nice, respond of “Thank you for your submission. You will be opted out of all future mailings” Even if you leave everything blank. That website is probably a scam too, so people feel better.

  25. #37 by Juan Gomez on March 22, 2015 - 4:47 pm

    Hi, I got a green letter from the vehicle services department about the 2010 Nissan sentra that I no longer have. They say I have to respond by March 28 of this year. I don’t have any car.

  26. #38 by Ellen on March 24, 2015 - 6:59 pm

    I got the same letter today in the mail! And it say immediate response requested! What should I do

  27. #39 by Teresa on March 27, 2015 - 4:25 pm

    My mom just received a letter today about a 2008 ford expedition. She has never purchased or owned a ford expedition.

  28. #40 by kano on April 20, 2015 - 6:07 am

    I suspect these crooks obtain info on your vehicles by checking online County Property Tax listings that show your name, home, vehicles, address, tax amounts on each item. Cannot help but wonder how many older people get shook up from these mailings with their fake ‘official’ looking junk mail document.

    First time we received one it was clearly BOGUS and was trashed. Reminds me of the phone calls from the ‘police benevolent society’ where they try to bully people into falling for their sleazy shake down tactics.

  29. #41 by Jim on June 27, 2015 - 7:24 pm

    I would like to know where these low life’s get their information. My 80 year old grandmother received this letter and called them about it. They had the nerve to get rude with her and say that the vehicle they have on the paper is hers and that she needs to buy the warranty. She was very shook up about it. I hope they get stupid and send me one because I like road trips and that’s all I have to say about that.

  30. #42 by Dina on September 16, 2015 - 2:13 pm

    Vehicle Services of 6400 Pinecrest Drive in Plano, TX are scavengers. They look at the public records of people who have died and obtain their car information (which apparently is legal and not that hard to do). They then target the family of the deceased about extending the car’s warranty whether or not the deceased had the service. Big scam that preys on grieving families. Shame on anyone who works for this greedy company.

  31. #43 by Steve on October 8, 2015 - 10:28 pm

    I have received several threatening letters from these illiterate fools. Read the letter carefully and you will notice all the spelling and grammatical errors. Just sleazy on another level. I am reporting them to the BBB. Federal Trade Commision might be interested as well. What a bunch of jerks!

  32. #44 by Joe Kovacs on October 15, 2015 - 5:11 pm

    I have received many phone calls and letters from this company. Please remove me from your data base!! No more phone calls or letters.

  33. #45 by James A Angelo on October 25, 2015 - 7:23 pm

    Yeah, i cant wait until monday to buy their biggest contract and then say, “Oh never mind”. It says “Immediate Response Requested and “This is your last chance” This will be fun, suck it scumbags!

  34. #46 by bdavis on October 31, 2015 - 2:28 pm

    They are total Morons and scammers. They sure hate it when they are called out for their scam. I reported them to Texas State Attny Fraud Investigative unit as well as FTC. Pathetic to see the “Shills” trying to defend this fraudulent company. What dirtbags they are.LOL!!!

  35. #47 by bdavis on October 31, 2015 - 2:31 pm

    A bunch of scamming Morons. They hated it when I called them out on their scam. I reported them to Texas Attny General fraud division as well as the national FTC. Soon these scammers will be shut down. Pathetic to see the shills trying to convince people that they are a legit company. LOL!!!

  36. #48 by Pamela Curcio on November 7, 2015 - 4:44 pm

    I have been receiving the same green letters, (or notices), year after year and my gut instinct was to just ignore these people. For example, one should not be asked to call about whatever they offer and since they cannot even be up front with prices to begin with, it goes into the recycle bin. I am just tired of people who are nothing more than con-artists sending stuff in the mail all the time trying to upset a person and make them think that they will be so much out of money when their warranties run out. I don’t care what information they have about your vehicle, if a person wanted to take up a policy on their vehicle after what you already had expired, there are other ways to go about doing this and not through these people. Always go with your gut instinct!

  37. #49 by Tiara on November 13, 2015 - 12:08 pm

    I recently received the same type of letter and thought it was from a company working with my dealership!?! When I called they seemed very vague, so I googled them and luckily ended up seeing this and ended the phone call. Thank you so much for posting this!!

  38. #50 by bertfw on November 17, 2015 - 4:12 pm

    This absolutely is a scam. Just take a look at Google streetview of the address they claim in their mailings: 6400 Pinecrest Drive, Suite 400, Plano TX. You’ll find it’s a building in an industrial park that belongs to TridentUSA Health Services!

    In other words, it’s not a legitimate address for “Vehicle Services Department”. They are SCAMMERS.

  39. #51 by Jill on November 18, 2015 - 11:24 am

    wow what a blessing the internet is!!!! (wipes forehead and tears up green letter) they actually just hung up on me when I told them I wanted to research the company before deciding to pay for the coverage. and new to purchasing new cars, i really though I needed this although i already have a warranty on my car, which they said wouldn’t give me what they were offering……..

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